Exciting insights from Day 2 at PulseCore Events on Digital Banking Excellence, centered on the theme of Digital Identity and Digital Onboarding!

???????? Yesterday showcased the dynamic strategies within traditional banking institutions, highlighting the fusion of digital transformation with a commitment to enhancing physical branches into experiential hubs. Noteworthy examples include Bank of Etihad in Jordan (presented by Ledi Lapaj) making sure 5 senses were touched.

???????? In some countries like Turkey or Sweden, digital onboarding has become ubiquitous, blurring its differentiating factor.
Cultural nuances reveal a distinct preference for human touch alongside digital interfaces, underscoring the need for tailored experiences. Ultimately, our diverse cultural landscape may converge towards a unified understanding... over time !

????????The day commenced with Matthieu Vacarie from Société Générale shedding light on Europe's API penetration lag behind the USA and Asia, emphasizing the global push for Open Banking.

???????? Adam Walendziewski showcased ING's popular app and the declining trend of physical branches. Meanwhile, they have developed an impressive seamless onboarding process for businesses (currently catering to single signatories), marking a significant step forward.

???????? Sara Ekstrand from Swedish Banker's Association delved into AI applications in AML/CFT processes, unveiling the potential of predictive analytics in risk management and compliance.

????️???? Sebastian Rubaj's poignant presentation from Raiffeisen Bank Ukraine underscored the necessity of robust business continuity planning and management, transcending unforeseen challenges like prolonged power outages or on premises or cloud presence ! We question the emergency needs and the position of a bank in a country at war. Our BCPs will continue to be constantly challenged. In picture.

???????? Georgios Galanis from NBG, Greece, outlined strategies to combat fraud, emphasizing the importance of trust-building and proactive measures.

???????? Amber Henderson-Smart of HSBC began with her compelling presentation, demonstrating a thorough understanding of the wholesale banking client engagement in the UK market. Key takeaways include the recognition that friction is the enemy of any positive customer experience. Amber and her team are committed to making a difference through hyper-personalization, digital ID, and the transition towards a service-centric approach. In picture.

???????? Jessica Reynoso Maciel of MoraBanc stressed the significance of ESG factors in digital transformation, while Nicolo Mozzatto from Intesa San Paolo discussed the evolving landscape of open finance in retail banking.

???????? Witnessing the convergence of traditional and neo-banking landscapes, with a relentless pursuit of digital excellence and customer-centric innovation.

Stay tuned for more updates as we continue to explore the forefront of digital banking transformation! ????????